Get support via WhatsApp, email, or browse our FAQ below.
Fastest response. Usually within minutes during business hours (9 AM – 10 PM PKT).
chat Chat on WhatsAppFor detailed queries, billing issues, or account concerns. Response within 24 hours on business days.
mail Send Emailsarkit@nayacloud.com
Send "1" to your Sarkit WhatsApp Bot number. The bot will guide you step by step: select the item, enter quantity, and confirm. The sale is recorded instantly in your dashboard.
Yes! Sarkit is fully responsive and works on any smartphone browser. Open sarkit.nayacloud.com on Chrome or Safari on your mobile. No app download required — though we recommend adding it to your home screen for a native app experience.
Free: 1 user | Starter: 2 users | Pro: 5 users | Business: 20 users. Each user can have different roles and permissions (cashier, manager, viewer).
Absolutely. Your data is encrypted in transit (TLS 1.3) and at rest (AES-256) on Google Cloud Platform. We take daily automated backups. We never sell your data to third parties. You own your data 100%.
Go to Dashboard → Products → Add Product. You can add one by one or bulk import from an Excel/CSV file. You can also scan barcodes using your phone camera to auto-fill product details.
Click "Forgot Password" on the login page at sarkit.nayacloud.com/login. Enter your registered email and we'll send a reset link within 2 minutes. If you don't receive it, check your spam folder or contact us on WhatsApp.
Go to Dashboard → Settings → Subscription. You can upgrade immediately (prorated billing) or downgrade at the end of your current billing cycle. All your data is preserved during plan changes.
Sarkit is a cloud-based POS and requires an internet connection for real-time sync. However, the POS terminal caches recent data locally so brief connectivity interruptions (a few minutes) won't interrupt billing. Full offline mode is on our roadmap.
After completing a sale, click "Print Receipt." Sarkit supports standard thermal printers (58mm and 80mm) via browser printing. You can also send a digital receipt directly to the customer's WhatsApp. Configure your printer in Settings → Hardware.
Yes! Our Free plan is free forever — no credit card, no time limit. You get 100 invoices/month on the free plan to test everything. When you're ready to grow, upgrade to Starter, Pro, or Business.